In this role, you will be responsible for supporting the execution and implementation of the system enhancements in Life Operations.
What you will do:
- Actively involved in delivery and implementation of strategic initiatives and BAU enhancements of digital platforms requested by the business partners.
- Conduct a thorough analysis of end-to-end business process, systems, and data related to operations.
- Drive requirement workshops to gather requirements, identify business needs, define project/ enhancement scope. Ensure the business requirements are comprehensive and they meet the business needs in taking consideration of future and changing business needs.
- Facilitate and prioritize the changes with the users and other key parties if there are gaps so that the agreed launch timeline will not be impacted.
- Ensure business requirements are clearly articulate, translated and documented for efficient delivery.
- Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
- Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).
- Conduct/review UAT and responsible for UAT sign off.
- Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the projects/ BAU enhancements lifecycle.
- Provide guidance to Analyst and Support Specialist.
- Prepare/Review training materials.
- Actively seek continuous improvements in area of expertise and continue to be relevant to the business.
What you will need:
- Diploma or Degree Holder in Business IT, Computer Science or a related discipline
- Experience in requirements gathering and managing delivery of life/health insurance systems and integrations
- Hands-on experience as a business analyst with 3- 5 years working experience in life insurance operations and with knowledge in both operation and system areas are preferred.
- Meticulous and able to manage priorities to meet deadlines
- Strong analytical and effective problem-solving skills
- Integral Life (Life 400/ Asia AS400) background is preferred
- Experience in digital products or services (mobile or web)
- Experience in Agile and waterfall project methodology
- Experience in UAT. Follow through the defects resolution and ensure all defects are resolved.
- Good verbal and written communication skills and good interpersonal skills
- Ability to work in fast paced, challenging environment while attending to multiple projects
- Pro-active and self-motivated. Able to take the initiative independently and work under minimal guidance/ supervision
- Positive attitude and willingness to share and learn
- A great teammate
