Customer relations manager responsibilities:
- Building and maintaining long-term relationships with key customers
- Understanding customer needs and finding constructive solutions
- Managing and overseeing customer communications and interactions
- Addressing and resolving customer concerns and complaints
- Creating and implementing sales plans and strategies to generate revenue
- Keeping customers informed about new products and services
- Expanding and retaining the customer base
- Establishing and enforcing standards and protocols for customer care
- Monitoring and analyzing business competitors and market trends
