Senior L1 Helpdesk Support
- Working Hours: Mon-Fri
- Working Location: Central
- Remuneration package: Up to $3,800 + AWS
We are seeking a proactive individual to support daily Technical Helpdesk operations at the Operation Centre. The ideal candidate will manage complex incidents, oversee staff performance, and ensure service levels are met.
Responsibilities:
- Daily Operations: Manage and support helpdesk operations.
- Incident Management: Handle complex incidents and coordinate with Level 2 support within SLA.
- Performance Monitoring: Oversee staff performance to ensure service levels are maintained.
- Issue Resolution: Investigate and resolve discrepancies and complaints.
- Communication: Share operational updates with staff promptly.
- Training: Conduct on-the-job and refresher training.
- Product Liaison: Work with product managers for onboarding and reporting.
- Staff Support: Step in as Helpdesk Engineer during staff shortages.
- Additional Duties: Perform other duties as assigned by the Supervisor.
Requirements:
- Technical Skills: Strong understanding of helpdesk operations and troubleshooting.
- Experience: Handling complex incidents and coordinating with higher-level support.
- Monitoring and Training: Ability to oversee staff performance and conduct training.
- Communication: Excellent verbal and written skills.
- Adaptability: Willingness to perform additional duties as needed.
- Diploma in Computer Science/Information Technology or any other related fields.
- At least 3 year experience in helpdesk support or equivalent roles.
If you are excited with this opportunity and enjoy making things happen, do apply now!
OR
Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J44559" in your email subject for faster processing.
All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.
Aloysius Tan Sheng Rong - R22110441
ScienTec Consulting Pte Ltd - 11C5781
