Job Description
- Provide offsite and onsite client support, assisting with troubleshooting, design review, configuration, and escalated problem management.
- Act as a key Day-2 team member involved in analysing client and technical requirements, developing specifications, solution design, and development. May also consult on testing and deployment processes.
- Collaborate with onsite teams, stakeholders, and third-party vendors to address and resolve critical issues.
- 24x7 standby on call support for P1 and P2 incident.
- Documenting technical points inside incident report and prepare to review with stakeholders for amendment in regular basis.
- Documenting all operations, changes network diagram, and configuration review in associated Runbook.
- Regularly reviewing and recommending improvements to the existing network Infrastructure.
- Implementing changes and updates as per Customer business requirements. Implementation of critical changes need to be done outside of business hours.
- Conduct briefings and regular training sessions for fellow engineers and the NOC team.
- Review of Implementation plans and presentation to Change management.
- Performing Risk Assessment and bug scrub reviews on vulnerabilities.
Requirements
- Cisco Certified Internetwork Expert (CCIE) with extensive experience in routing and switching.
- At least five to eight years of professional technical experience in software development, systems design and deployment, or networking and infrastructure within a large-scale MNC technology services environment.
- Mandatory requirement: Experience in Cisco SDA setups, DNAC, and ISE Integration.
- Experience designing, building, and troubleshooting complex LAN and large WAN.
- Expertise in routing/switching technologies, including MPLS IPVPN, BGP, OSPF, etc.
- Extensive hands-on experience with LAN switches/routers: Cisco and Huawei.
- Familiarity with Lantronix and Huawei DWDM.
- Exposure to both Cisco and Huawei Wireless Infrastructure.
- Hands-on experience with Cisco UCS.
- Able to perform device staging and compliance checks on both Cisco and Huawei devices.
- Experience in network automation via scripting, and knowledgeable in Ansible and compliance review.
- Experience designing and building network security (Checkpoint, Juniper, Palo Alto, Fortigate, Cisco firewall, IDS/IPS, VPN, SSL) and content networking (cache, load balancer, F5, etc.).
- Experience using ServiceNow, SolarWinds, and Splunk for managing network operations.
- Knowledge of ITIL processes is a must.
- Willing to provide onsite support at Tuas/western side of Singapore.
Comfortable with occasional outdoor support due to data centre/network equipment locations.
EA License No. - 14C6941
