What You'll Do:
- Monitor social media channel for customer inquiries and ensure prompt and professional response.
- Handle inbound and outbound calls, addressing customer inquiries and concerns in a professional and timely manner
- Meeting customers face-to-face to provide support or resolve issues
- Provide timely and accurate responses to customer questions, comments and feedback to ensure customer satisfaction
- Maintain a positive and professional attitude in all customer interactions
- Any other tasks that may be assigned from time to time
What You’ll Need:
- Proven 5 years experience in B2C customer service, preferably in a social media or digital environment
- Excellent verbal and written communication skills
- Strong understanding of social media platforms and their respective audiences
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Knowledge of social media management tools is a plus
