· Must have 8+ years of IT experience
· Proficiency in leading both physical and virtual teams
· Experience with dealing with third party provided services
· Exceptional customer-facing skills
· In-depth knowledge of escalation procedures, incident management, and other disciplines related to
· Mastery of ITIL (Information Infrastructure Library) principles
· Expertise in people management and leadership
· Strong organization skills
· Can do attitude, ability to work in an environment of uncertainty and drive stakeholders towards the organization wide objective.
· Self-driven, with good interpersonal and communication skills to be able to work independently as well as in a team.
