Job Description
- Engage with client leaders and architects to position ServiceNow as a digital transformation platform integrated with core systems
- Supporting the client teams in defining solutions, scoping and translating the client’s vision into estimates and deliverables
- Lead all technical aspects of project delivery and solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components
- Interface with ServiceNow technical teams such as cloud infrastructure to successfully set up the SaaS platform.
- Be a key member of the overall implementation project team.
- Prepare all client facing and internal deliverables that are technology related.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Job Qualifications
- Maintains sufficient technical capability and current best practice knowledge to be able to implement and administer all the company’s core products with an advanced level of knowledge in at least one specialist area
- Establishes credible advisor relationships with customers and colleagues alike on all technical matters relating to the company’s products
- Understands, produces and maintains all relevant project documentation
- Implements all technical aspects of service delivery to the highest level of quality (measured against customer expectations)
- Supports less experienced or more junior colleagues assigned to the same engagement
- Assists the services sales process when a higher level of technical knowledge is required
- Feeds back customer views regarding the company’s products to the appropriate internal groups to enable continuous improvement
- Solves problems, prioritizes own schedule and delivers within potentially high-pressure business environments as an individual contributor as well as part of a team
- Actively listens, respecting others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational) appropriate for both Business and Technical audience, clarifying own understanding and that of others.
