- Understand the full spectrum of aftersales processes and seek continuous improvements
- Oversee client repairs, follow up and escalations
- Diligently check all incoming repairs to ensure repair expectations are communicated and met
- Expedite backorders and provide customers with accurate availability dates
- Evaluate repairs and re-direct to the appropriate centre
- Follow up on quotations between customers, craftsmen and Paris
- Communicate with relevant departments to resolve issues, expedite orders and monitor shipments
- Manage shipments from centralized warehouse to Paris and local suppliers
- Manage shipments and documentations with logistics team
- Support aftersales daily briefings
- Analyze and evaluate the demand of aftersales services, to identify and implement solutions
Joy Yeow Zhi Qian
(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)
