Key Responsibilities:
- Warmly welcome guests and assist with seating arrangements.
- Manage guest reservations and ensure a smooth dining experience.
- Effectively communicate with guests, providing information about menu offerings and special promotions.
- Collaborate with the F&B team to ensure seamless service.
- Receive and confirm reservations through various channels.
- Maintain an organized system for tracking reservations and guest preferences.
- Address guest concerns and inquiries promptly and professionally.
- Coordinate with the management team to resolve any issues that may arise.
- Ensure the cleanliness and organization of the reception area.
- Contribute to creating a positive and inviting ambiance for guests.
Requirements:
- Proven experience as a Hostess or in a similar guest service role.
- Exceptional customer service and communication skills.
- Ability to handle high-pressure situations with a calm and composed demeanor.
- Familiarity with reservation systems and basic knowledge of F&B operations.
