Duties & Responsibilities:
• Reply member’s inquiries in a clear, informative, and helpful manner.
• Policy administration (additions/deletions, invoice reconciliation etc.).
• Maintain good general knowledge on various health insurance products.
• Support team manager in the renewal process.
• Self-drive your performance and reach your annual KPI’s.
• Maintain strong relationship with Insurers.
• Follow internal processes and report activities through our tracking system.
• Assist members/clients on claim follow-ups, LOG and escalations.
• Keep CRM up to date.
Qualifications & Education Requirements:
• You are an ambitious person who is keen to jump in and commit to a new challenge in a growing company.
• You have an experience in banking/insurance industry.
• You are a team player with terrific communication skills and fit well in with a corporate culture.
• You are organized and self-disciplined.
• You are proactive and self-motivating.
• You are goal oriented and feel excited working with targets and KPIs.
• You can prioritize work, remain calm under pressure and you are confident with using initiatives.
• Minimum 2 years’ experience in employee benefits servicing and/or claims.
• You have some experience with Customer Relationship Management (CRM) or are quick to learn new software.
• You are a team player and fit well a corporate culture.
• You are organized and self-disciplined.
• You are proactive and self-motivating.
• You are goal oriented.
Special Requirements:
• SDFC experience an advantage.
• Insurance background
• Working in a fast paced, high-volume environment
