Responsible for:
1) Maintaining Quality Management System / Environmental Management System to ensure compliance with ISO 9001/14001
2) System, Process and Product audits and conduct annual management review meeting
3) Handling and resolving customer quality issues
4) Process management and drive continuous improvement for process and product
Your tasks
Quality Management System
- Responsible for maintaining Integrated Management System (Quality Management System / Environmental Management System) and Business Continuity Plan to ensure compliance with ISO 9001/14001
- Plan and lead internal quality audits on system and process
- Liaise with certification or regulatory bodies on external audits and follow-up on non-conformance audit findings
- Prepare and conduct annual Quality/Environmental management review meeting
- Monitor Quality and Environmental Objectives and publish monthly report
Complaint Management
- Responsible for handling and resolving customer quality issues
- Drive customer complaint investigation with all stakeholders on root cause analysis and CAPA. Document and maintain 8D in the complaint handling system
- Establish complaint process performance indicators and ensure KPIs are met
Process Management
- Moderate and support the creation of guidelines by each department
- Lead in the creation of guidelines for the Integrated Management System
- Work with cross functional teams and drive continuous improvement to ensure the effectiveness of QMS implementation and consistency with product and process requirements
- Lead the training on procedures and practices to QMS requirements
Other Responsibilities
- Perform other duties as assigned in order to respond to evolving business needs
Position based in Singapore. Estimated travel 10% of time, mainly between Johor Bahru, Malaysia and Singapore
Your qualifications
- Degree in Engineering (electrical/electronic/mechanical) or relevant qualifications in Quality Engineering
- 5-years relevant QA and/or PCBA and Box-build manufacturing experience
- Experience dealing with customers
- ISO 9001 and 14001 certified lead auditor
- Good understanding of quality techniques with strong analytical ability
- Knowledge of SAP R3 applications (especially QM module) will be advantageous
- Dedicated team player with strong job commitment
- Independent, self-motivated and result oriented
- Meticulous with good attention to details
- Excellent written, verbal and presentation skills
