Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
We are currently looking to hire Advance Production Support.
This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
Job Type: One-year Renewable Contract
Responsibilities
· Perform work in shifts to provide 24/7 on-site or on-call support.
· Incident and Problem management.
· Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
· Provide root cause analysis techniques to determine cause and resolve complex system issues.
· Perform post-resolution follow-ups to ensure problems have been adequately resolved.
· Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
· Work with onsite and offshore teams across multiple technologies/applications
· Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
· Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
Requirements:
· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
· Experience in application implementation projects in financial institutions would be advantageous.
· Strong analytical and problem-solving skills.
· Ability to perform impact analysis in a structured manner.
· Good verbal & written communication skills.
· Proactive and able to work independently and under pressure.
· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
Mandatory Must-have Tech Skills / Framework:
Core technical competency must require:
• Basic knowledge on end-to-end web based application infrastructure
Good to have experiences:
· Application Monitoring Tools
· Incident Management
· Problem Management
· Self-motivated with a strong sense of ownership and accountability
· A quick mind with a problem-solving aptitude, creative & pragmatic
· Good project management skills with attention to details, ability to multi-task and work within tight timelines
· Strong stakeholder management and interpersonal skills, with good oral and written communications skill
· Experience working with cross-cultural teams is a plus
· Good knowledge of financial institution products and digital platforms are added advantages
Shift Timing (12-hour shift)
0800hr – 2000hr
2000hr – 0800hr
WHAT’S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
Consultant Name: Preethi Kanthappan
Reg No: R1765546
Avensys Consulting Pte Ltd
EA Licence 12C5759
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
