As a ServiceNow Developer, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for:
Provide technical support to users and troubleshoot platform-related issues, Works on incident tickets and monitoring the third-party tool integration within ServiceNow and, responsible for scheduled jobs.
- Ensures compliance with ServiceNow best practices and standards.Maintains the ServiceNow platform to ensure optimal performance and security
- Perform Instance management: platform upgrades, patching on platforms, security hardening, IDR sync (Tmus to test), Instance replication, clones
- Collaborates with other IT functions, businesses and technical teams to design solutions for complex problems and understands end-to-end business processes. Conduct staff training on new procedures.
- Develops, design, enhance, administer and support ServiceNow suite of applications that consists of ITSM services using best practices and industry standards.
- Work closely with clients to implement and designed solutions.
- Comprehensive experience in ITSM, IRM, SecOps
Required Technical and Professional Expertise
3+ yrs of ServiceNow development experience.
- Experience implementing ITSM, IRM, SecOps modules
- Understanding data management, data integration, and data analysis
- Hands-on development experience with SOAP, RESTful API, scripting with ServiceNow
- Solid understanding of the overall Servicenow platform integrations, development, implementation, integration, java script, UI policies, UI action, work flow, business rule, client script.
