Job Scope:
Guest Arrival
· Provide superior customer service to meet on-site client’s expectations
· Provide a consistent Guest welcome and registration process for individuals and groups
· Adhere to required levels of security standards for registration and access control
· Provide arrival and transportation options and information
· Adhere to time standards and ensure the mechanism of contacting the host is accurate and up to date
Client floor & Meeting Room Management
· Take ownership of the Client floor and meeting rooms, re-setting, keeping the rooms and spaces clear and in functioning order
· Work seamlessly with other team members such as the catering, cleaning and IT support team, potentially inspecting works done prior to releasing the rooms back for use
· Keep up to date with health & safety standards, and be the recognized point of contact in an emergency or evacuation
Switchboard / Telephony
· Provide consistent switchboard and telephony call and answering skills
Concierge & Value Add
· Provide concierge services and information, ranging from cloak & luggage storage, business services such as printing & copying, lost and found and VIP escort
Site Operations Management
· Seek ways to constantly reduce costs and improve operational standards.
· Maintain premises in neat and good working condition at all times.
· Maintain duplicate desk/meeting room keys in good order
· Achieve Key Performance Indicators and Service Level Agreement targets
· Handle incoming and outgoing calls, filter for “scam” callers, and route to appropriate employee
· Take messages if employee is unavailable and share message with employee
· Receive visitors and inform that visitor has arrived
· Guide visitors on Security Sign-in procedures and issue appropriate Security Passes to visitors
· Ensure visitors are offered refreshments while waiting.
· Manage and maintenance the upkeep of the front office/ reception area so that it is presentable at all times
· Maintain external conference room booking schedules to maximise efficient use of space
· Answer and Soft Transfer to Calls
· Manage conference room supplies and provide tea/coffee to participants in meetings
Mailroom Services
· Assist in recording all mailroom services, including sorting/arrangement and delivery to user.
· Coordinate and facilitate the delivery person to assign the location and handling parcel.
· Receiving and assist arrange to Singpost for normal mail/parcel delivery.
Job Requirement:
· ‘A’ Level or Diploma
· Good command of written and spoken
· Team player
· Good administrative skills
· Proficient in Microsoft Office applications
· Service-oriented and positive attitude
Additional Information:
· Contract duration: Immediate for 3 to 12-month
· Working days and hours: Mon to Friday, 9am to 6pm
· Location: Few locations
