Responsibilities
• Implementation and ongoing maintenance, security, and availability of Windows based infrastructure
• Troubleshoot and resolve Windows OS related incidents and problems according to customer processes
• Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management
• Liaise with support vendors for maintenance, support or issues resolution.
• Support Windows Server based systems, system software, clustering software and system management agents.
• Assist in analyzing historical usage for tracking and trending by CPU, memory, I/O and storage
• Assist in developing and maintaining the Technical Disaster Recovery Plan. Provide technical support during disaster
• Setting up and managing Windows Active Directory and Windows Clustering
• Setting up and managing VMWare hosts (inclusive of VCenters) and virtual machines including all OS platforms (Linux and windows)
• Setting up and managing Hyper-V and virtual machines, Netbackup and/or BackupExec, enterprise-wide Symantec Endpoint Protection Manager
• Review event logs on a regular basis based on business requirements
• Manage the server OS patching procedure and security hardening
• Writing/updating technical design, build and process documentation
Requirements
• Degree/Diploma in Computer Science/IT
• Minimum 3 to 5 years of working experience in Microsoft Windows Server
• Working experience of installation and operation of Windows Server operating systems, software and backup solutions.
• Familiarity in carrying out Deep level Windows server OS troubleshooting and problem resolution
• Familiarity with enterprise virus protection software, major systems monitoring software and its functionality.
• Knowledge in Microsoft Cluster
Licence No: 12C6060
