Responsibilities & Duties
- Be a key player in the customer acquisition team to onboard new parents to the company's community
- Share the company's vision and recommend suitable coding programs for students
- Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
- Maintain customer relationships and build a strong the company's community.
- Act as parents’ advocate and manage relationships with them
- Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
- Work with the teaching team to assess the students and follow up with parents for conversion
- Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
- Ensure that all customer information is properly documented and updated in the CRM system
- Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents
Skills & Qualifications
- Strong communication and problem solving skills
- Able to converse in Mandarin as need to liaise frequently with customers from China
- Driven, fast learner, proactive and ability to work in a fast-paced environment
- Organised, detail-oriented and ability to manage different projects at once
- Get things done attitude, self-driven
- You are very meticulous and independent, able to set own priorities with time management to complete projects timely
- Open to Fresh Diploma / Degree Graduates as training will be provide
- Willing to work on full weekends (Sat + Sun)
Additional (Good-to-Have!)
- You love to learn and expand knowledge in Computer Science and/or Engineering
- Strong communication and problem solving skills. Open-minded and dynamic
- You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training
Location: West Coast Plaza
Company background: Learning in Coding / Robotics for Primary & Secondary school kids.
Working hours: 9am to 6pm (5 days per week, with Min 1 weekend)
Salary: Up to $3500 per month + quarterly / annual bonus
Jessie Hoe Huey Miin
CEI R1103861
EA: 99C4599
