About Us
A leading global chain of one-stop convenience stores, 7-Eleven offers innovative, convenient products and services to customers all day, every day in Hong Kong, Macau, Singapore, and Guangdong Province in mainland China. From ready-to-eat snacks and meals and imported snacks, to utility bill payments, top-up services, local and outbound sim cards, parcel pick-up and return, e-Payments and e-Wallet services. 7-Eleven’s products and services range ensures that customer service is always at the heart of every one of its branches.
The Role
- Support the function’s head / Category Technical Manager and team members in establishing and implementing any Fresh & RTE Product Technology initiatives related to own brand, white label and food counter product integrity and related Group and local business needs
- Support all aspects of Fresh & RTE Product Technology strategic planning, both short term and long term
- Provide input to the selection of appropriate and competent Suppliers, 3rd party service providers to support of the implementation of Fresh 3 Steps to Quality Program
- Coach and support BU and Banner team members to ensure that there is a consistent understanding of Group Technical policies, SOP and Guidelines
- Participate in and facilitate internal training/briefing sessions in order to enhance knowledge.
- Ensure that 3rd party suppliers sites meet DFI’s expectations and standards in accordance with strategic direction.
- Support Group and local Procurement and Brand Teams or Commercial Team through product development and product improvement without compromising on quality
- Ensure that all products meet all legal requirements, product quality and safety standards.
- Analyze, recommend and communicate quality performance to related parties effectively
- Improve product quality against industry or international standards to help build DFI’s Supplier, Product and Surveillance monitoring programs
- Support the function’s head / Category Technical Manager to participate in technical network, connections with the government or non-government agencies; specialist/experts, internal stakeholders (e.g. Legal, BU and Banner team members) and outsourced international organizations, certification bodies, suppliers, technical or commercial associations, institutes, governmental bodies to proactively review and plan in advance of any new regulatory requirements and industry QA trends. Update the organization with the most prevalent, high risk Quality, Safety or Legality challenges in retail, suggest solutions and build procedures in order to mitigate risk/impact to businesses
- Be involved or stand-by for Group Technical Crisis Management. Ensure that the process, communication and management of the issue is documented and that full due diligence is executed to support the business
About You
- University Degree in a Bio-Science – preferably in Food Science and Technology, Agriculture Science
- Minimum 8 years working experience in related field; retail business managing the “Fresh and Ready to Eat Categories, mainly produce, meats, seafood, processed food and ready to eat products in a quality, food safety and technical related role.
- Strong knowledge in applied microbiology
- Experience working with growers or in farms, packhouses, laboratory experience in pesticide, heavy metal and contaminants, microbiology is an advantage.
- Technical Experience across multiple Fresh Product Categories - Produce, Seafood, Meat, Ready to eat products.
- Familiar with local product standards, regulatory requirements and registration of Asian markets
- Strong knowledge in EU regulations
- Strong knowledge in manufacturing processes and retailer technical practices of Meats, Seafood, processed foods and ready to eat products.
- Experience implementing and certification of Halal systems.
- Experience developing, implementing and certification of GMP, HACCP, GFSI’s Food Safety Management Systems.
- Management of customer complaints investigation and troubleshooting.
