Change Request Administrator (1 year Contract)
S$2800 – S$4000 per month
Mon to Fri - 5 day work week
Client Industry: High Level Security
Location: Commonwealth
Job Description:
- - Prepare Variation Agreement (VA) documents for Change Requests (CRs) and seek approval from Client.
- - Maintain the master CR lists and provide support for CR prioritization discussions, and consolidate variation requirement of CRs to prepare for the variation to CR purchase orders.
- - Monitor the activities to ensure CR are implemented within agreed implementation timeline.
- - Validate all quarterly and monthly KPI for CRs, PR (Problem Report), SR and Customer Satisfaction Survey are met, going through evidences provided, and submit a report to Client on the validation.
- - Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.
- - Any other duties and responsibilities assigned by TDCX or our Client.
Job Requirements:
- - At least 1 year working experience in IT.
- - At least 2 years Hands-on knowledge in Microsoft Office suite, specifically in Excel
- - Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.
- - Have keen investigative and identifying causes of issues nature
- - Resourceful and able to propose solutions to rectify the issue.
- - Strong writing, verbal communication and presentation skills.
- - Good team player, responsible and conscientious.
- - Independent, responsive and pro-active.
To apply, please send a copy of your resume to WhatsApp 93476558 or [email protected].
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret only short-listed candidates will be notified.
Belinda Yang Shun Hua (R1110895)
[TDCX Talent Solutions Pte. Ltd.]
EA License: 23C2024
Email: [email protected]| WhatsApp: +65 93476558
Telegram: @Belindayang | Wechat: belindayang6558
LinkedIn: https://lnkd.in/gTpURD6
