Responsibilities
- Plan initiatives to enhance the patient experience and foster a patient-centric culture.
- Lead and oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.
Requirements
- Hold a recognized degree with a minimum of 8 years of experience in customer/patient service operations, including at least 2 years in a managerial role.
- Demonstrate a proven track record in establishing a service-oriented culture.
- Possess experience in developing, evaluating, and conducting service training.
- Have excellent writing and editing skills.
- Possess expertise in conflict resolution, data analytics, and presentation skills.
All qualified applicants, please send in your resume to:
Tricia Celestine Goh (R1981653)
Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599
