PRODUCT AREA
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
JOB DESCRIPTION
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
ADDITIONAL JOB DESCRIPTION
As a Policy Enforcement Manager, you will be responsible for working with global teams to prevent violative content from appearing on the site, and build a safer online experience for all users around the world. You will ensure that we improve our understanding of trends and risks to content safety on YouTube, including understanding the abusive patterns of bad actors to help prevent and remove offensive content as quickly as possible.
In this role, you will evaluate abuse trends and quality with the vendor operations teams, and you will develop creative solutions to address quality, workflows, and processes. You will also review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. You will turn learning into a succinct, actionable story that often bridges the gap between technical and non-technical teams. You will work non-standard working hours, including on-call rotation work hours.
Qualifications
JOB RESPONSIBILITIES
- Track and monitor performance against key metrics, turning data into digestible and actionable stories for cross-functional teams.
- Manage content escalations, providing data and content-driven insights and implementing solutions. Review graphic, controversial, and offensive content in-line with YouTube’s community guidelines.
- Research and stay up-to-date on key trends and suspicious patterns across policy areas. Ensure effective implementation of policy by drafting guidelines for reviewers.
- Oversee enforcement quality across policy areas, including calibrations with vendor teams. Work cross-functionally, think strategically, and keep the users safe while protecting free speech.
- Provide operational and policy expertise to our Product, Engineering, and User Experience teams. Support the development of automated enforcement solutions.
MINIMUM QUALIFICATIONS
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in data analytics, cybersecurity, technology research, anti-abuse, policy, or related fields.
PREFERRED QUALIFICATIONS
- Experience with SQL and/or spreadsheet software, including using data to drive strategy and business action.
- Experience with identifying abuse trends or working in news or policy.
- Experience working in fields related to suicide prevention and mental health (e.g., researcher, clinician, social worker, non-profit).
- Experience with project management, working with internal or external partners.
- Ability to build relationships with cross-functional stakeholders to drive consensus across geographies.
- Excellent business acumen, influencing, and communication skills.
