Job Description:
• Act as a SME in the Consumer Banking Branch/Assisted channel domain with sufficient knowledge to interact, solicit requirements, and advise senior-level business users
• Work closely with business users and project team members on solutioning/project initiation, implementation, and post-implementation support
• Lead solutioning effort and help develop compelling and innovative solutions while complying with existing standards, guidelines, and processes
• Perform Business Analysis and lead the requirements gathering with business users. Propose alternate solutions to meet or improve the desired objectives based on best practices and industry solutions and influence the desired outcomes
• Verify that the user requirements are achievable and support business users during UAT and post-implementation phases.
• Collaborate with IT teams to resolve issues. Work with Solution Architects, Systems Analysts, and Developers to produce high quality deliverables
Requirement
• Relevant business analysis expertise in branch and self-service channels: in depth knowledge and experience on branch sales and services.
• Experience in defining business analysis and, solution standards and processes.
• Strong analytical skills with ability to assimilate information quickly and gain consensus from multiple stakeholders when required.
• Strong team player and good interpersonal skills
• Well-versed in industry developments and trends in the relevant functional domain
• Experience in driving digital initiatives with business and Operations will be an advantage
• Ability to adapt to different software development methodologies, e.g. Agile and Waterfall projects
• Passion to drive solutions and deliver projects
• Strong team player with the ability to take ownership and deliver independently
• Able to work under pressure with tight deadlines and/or multiple projects
• Good oral and written communication skills, including documentation and presentation skills
• Strong interpersonal skills required to liaise with other subject matter experts to problem solving issues or generating ideas
• Experience in negotiation and conflict resolution
• Possess initiative, drive and excellent attention to detail
