Contract Duration
· 1 Year
Working Location
· At CCs (Location to be confirmed)
Working Hours
· 5-Day rostered shift (including weekends)
ServiceSG@CCs: 9.00am to 6.00pm
(You will be deployed on a 5-day rostered shift (including weekends). The daily operating hours (except public holidays) for ServiceSG@CCs is 10.00am to 6.00pm. You may be expected to rotate among the different CCs based on manpower needs.)
Offered Salary
- S$13.00 per hour
Requirements
We are looking for a positive and inquisitive teammate who:
- Engages customers in a professional manner and uphold good service standards
- Can guide and educate citizens to navigate e-services
- Keeps up to date with policy and process changes of simple transactions
- Can provide relevant information and advise customers on policy
- Can work independently with some guidance, exercise discretion in the handling of day-to-day tasks and able to escalate issues when necessary
- Customer-oriented with good interpersonal skills
- Can communicate effectively in English and be conversant in a second language
- Has proficiency in Microsoft Office
- Is Flexible in work deployment/locations
Job Description
· Provide information, attend to queries, and perform transactions based on a defined set of FAQs and SOPs from a variety of topics including government schemes, financial assistance, application procedures etc. within service standards. This includes routine activities and single transactions as per customer’s request.
· Provide admin support in all aspects of the ServiceSG@CC operations with a good follow up on calls received.
· Responsible in collection of forms, answer calls and enquiry, divert of calls and updating of statistics.
· Handle transactions such as registration of CC courses and Passion Card, booking of facilities, and Singpass
· Assist customers with troubleshooting and resolving general issues with digital government services
· Direct citizens to relevant channels according to their needs
· Encourage citizens to self-help by teaching them how to use agencies’ e-services
