Responsibilities
Our Solution Architects are key contributors to Tencent’s success on identifying business opportunities leveraging our products in question, presenting solutions and demonstrating value to meet customer needs, leading POC projects, implementation, and various initiatives that drive both customer satisfaction and product efficiency. As a Solution Architect, you will be responsible for:
- Articulating product features and differentiators to internal and external audiences, generating interests and answering product related questions
- Identifying customer needs and presenting product specific solutions in various business opportunities
- Drafting and presenting proposals to both the internal business teams and external partners on Tencent Cloud solutions and best practices leveraging relevant products as and when requested to address customer needs and requirements
- Tracking, monitoring, and contributing to the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
- Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
- Identifying, assessing, mitigating risks arising from variety of situations including those that arise from dependencies between groups
Requirements
- Bachelor's degree or above in Computer Science, Engineering, Management Information Systems, or other related fields
- A minimum of 3 years project experience required on Internet and Cloud.
- Good knowledge and exposure about CDN, VOD, or cloud security, process and concepts, security event management, compliance and site performance
- Understand how the internet works, with reasonably deep knowledge about network protocols (IP, DNS and routing, HTTP, TCP or web architecture)
- A good attitude and enthusiasm on learning and picking up new knowledge
- Good communication skills with an ability to build trusting relationships with various stakeholders including customers and partners.
- Be fluent in both local languages and English
