Job Responsibilities:
- Provide daily technical support for system security, network (LAN, VPN, WAN) Firewall, Anti-virus, Servers, Network Attach Storage, Level 1 Network / System / Security Management and Backup
- Liaise and work closely with vendor on clinic management system migration and data verification with the Doctors and end users.
- Liaise and work closely with vendor regarding system integration with Power BI / internal system
- Support and work closely with imaging vendors to support clinic’s imaging modalities
- Level 1 onsite / remote trouble-shooting and support including setup of end user computing device
- Participate in dispatch, phone and incident support user-administration and IT hardware asset management
- Provide administration and Level 1 support for clinical applications
- Monitor and manage IT help-desk tickets, log, track and execute issue to completion
- Liaise with vendors for quotations & support escalation matters
- Assist in new clinic setup, clinic relocation or clinic closure
- Provide IT field support to end users, mainly to clinics' system support or 1st level application system support to multiple sites in Singapore (Clinic Management System, Workstation, Mobile Devices, Printer / Label Printer / Scanners, Wireless Access Point, Digital Phone)
- Support the organization’s IT infrastructure ensuring it operate in an optimum and secure manner
- System administration and backup operation for Windows operating system equipment and anti-virus software
- Ensure all critical systems are up to date with their latest patches / firmware
- Maintain proper and updated configurations and documentations on the network and system landscape
- Participate in technology evaluation and provide recommendation
- Work closely with users, vendors to test and deliver system enhancements or mini-projects to ensure quality and on-time delivery
- Assist in application implementations, roll outs & deployments
- Convey and coordinate with business user, vendor and IT resources
Requirement:
- Diploma in IT or related field and minimum of two (2) years related experience
- Strong technical knowledge of hardware and software
- Domain knowledge in Healthcare Industry (Advantage)
- Good analytical, interpersonal and problem-solving skills with strong end-to-end communication and troubleshooting skills. Team player to be able to work in a lean IT environment.
- Candidates with minimum of three (3) years of IT administration experience would be considered
