Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
Are you passionate about providing good customer service? Do you want to work with technologically leading products and make a real difference to the customer? If yes, we can offer you a position as a Customer Solutions Executive and be part of our Customer Service Team providing proactive, quality customer service for our customers.
What you will do
Customer Order Processing and Shipment Management
- Ensure timeline fulfillment of customer order, backlog management (expediting with various team) and communicate to customer proactively
- Ensure accurately billing/ CN issuance
Customer Collaboration and Improvement
- Continue to seek and drive improvements together with affiliates (order frequency, order level loading, DG management, SWAP planning etc.)
- Participate and work with relevant internal stake holders on projects
What you bring
- Bachelor's degree in Supply Chain/ Business Administration, or related fields
- 3-5 years of experience working in a supply chain environment
- Customer service experience preferred, with customer centric mindset
- Strong collaboration, coordination, communication and interpersonal skills to work with internal and external departments
- ERP System knowledge required/ preferred, but not mandatory.
Who we are
At WS Audiology, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful? We can't wait to hear from you.
WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
