Duties
Reporting to HOD,Deputy Director
- You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
- You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.
Requirements
- Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
- Must have a proven track record in building a service culture
- Experience in developing, evaluating and conducting service training is essential
- Strong command of English language and a second language
- Proficient in writing and editing
- Adept in conflict resolution, data analytics and presentation
Interested and qualified candidates , please send in your application to [email protected]
Ivy Yong Shi Mei
R2198995
Recruit Express Pte Ltd 99C4599
