Job Description:
- Act as the main customer contact for all temperature related services.
- Set-up customers and protocols based on the applicable temperature services on the quote
- Verify that all temperature services are correctly detailed on the quote.
- Perform site compliance monitoring and communicate updates to the customer / clinical sites
- Communicate directly with customers / clinical sites to inform them of potential problems with their protocols and field their concerns relating to temperature surveillance
- Complete departmental Key Performance Indicators (KPIs) for specific projects as required
- Ensure all internal and external customer contact is carried out with a high level of professionalism in order to develop and maintain good working relationships
- Deal with customer complaints according to defined procedures and escalate to the Manager as appropriate
- Adhere to all SOPs and GMP requirements.
Job Requirements:
- Project management experience
Interested candidates do attach your resume to [email protected]
Attn: Angela Celeste Poh Li Ying (R2095367)
Recruit Express Pte Ltd (99C4599)
