Job Description
People Management
- Manage and coach team
- Develop and sustain a high-quality well motivated team
- Ensure high staff morale, trust and work ethics
- Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
- Mentor and enable Training & Development of team members
Client/Stakeholder Management
- Proactively engage stakeholders to ensure that on site client’s expectations are met
- Build and develop effective client / stakeholder relationships across multiple levels of the organisation
- On-site key point of contact for Facilities in the client’s premises
Procurement and Vendor Management
- Prepare Vendor RFP document and KPI and SLA
- Evaluate the vendor procurement and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
- Administer the virtual approval process for contract execution in Corrigo and JDE systems
- Co-ordinate and monitor the contractor management program
Facilities Operations
- Implement a comprehensive energy management program and have good knowledge of Green Mark requirements
- Implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
- Represent the client in identifying defects and manage defects during Defects Liability Period for both Architectural and M&E services for an office environment
- Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure.
- Have good proficiency and knowledge with any CMMS technology platform
- Implement, comply with and audit all internal management systems, for quality assurance
- Ensure all Reactive Maintenance is completed as per the agreed timeframes.
- Ensure all Financial Management requirements are completed in a timely and accurate manner.
- Able to manage moves and relocations on site
- Recommend continuous quality improvement practices and implement Industry Best Practice operations
Risk Management
- Assist in the implementation of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
- Ensure critical operations and sites are identified across the region.
- Establish HSSE plan for the account on site.
- Ensure disaster recovery and business continuity planning is implemented and maintained across the region.
- Implement and ensure escalation procedures are in place and observed for incident and problem reporting.
- Have good knowledge of statutory legislations and requirements
Profitability/ Savings Initiatives:
- Develop annual Capex and Opex budgets
- Develop initiatives and strategies that lead to cost savings and service improvement
- Analyse financial data and contract model to generate savings for the account
Customer Service / Client Relationships:
- Ensure effective communications and reporting to clients’ on operation matters
- Evaluate service response time and analyse occupants’ service request trends and suggestions
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
- Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.
- Lead by example and groom the team in achieving maximum client satisfaction level
Reporting:
- Review monthly financial reports including the preparation of accruals and variance.
- Prepare monthly management report.
- Assist in the budgeting and Recommit process including reviews with HQ Account Manager
- Administer the E-Fit website and ensure that all reports and other relevant data is regularly updated.
Training:
- Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the JLL senior Account team to devise new and innovative methods of learning built around skill development, leadership and succession planning
- Assign buddies for new team members to ensure team work, consistency & rationalization of the team
Leadership / Staff Management:
- Actively encourage an environment that drive teamwork, co-operation & performance excellence across the region
- Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.
