Job Overview:
We are seeking a dedicated and experienced Assistant Restaurant Manager to join our team. The successful candidate will play a key role in supporting the daily operations of the restaurant, ensuring exceptional customer service, and maintaining high standards of food quality and hygiene. This position requires flexibility to work on weekends and public holidays, as well as strong leadership skills and a passion for the hospitality industry.
Key Responsibilities:
1. Operations Management:Assist the Restaurant Manager in overseeing all aspects of restaurant operations, including opening and closing procedures, staff scheduling, and inventory management.
Ensure compliance with health and safety regulations and maintain a clean and sanitary environment throughout the restaurant.
Monitor food quality and presentation to uphold the restaurant's standards and exceed customer expectations.
Handle customer inquiries, complaints, and feedback in a professional and timely manner, striving to resolve issues to the satisfaction of the guest.
2. Staff Supervision and Training:Supervise and motivate restaurant staff, including servers, hosts/hostesses, and kitchen staff, to ensure smooth and efficient service.
Provide training and guidance to new and existing employees on service standards, menu items, and company policies and procedures.
Conduct regular performance evaluations and provide constructive feedback to staff to support their professional development and growth.
Foster a positive work environment and promote teamwork and collaboration among restaurant staff.
3. Customer Service Excellence:Lead by example in delivering exceptional customer service and creating memorable dining experiences for guests.
Greet guests upon arrival, assist with seating arrangements, and address any special requests or accommodations.
Anticipate guest needs and preferences, and proactively resolve any issues or concerns to ensure guest satisfaction.
Solicit feedback from guests and implement improvements to enhance the overall dining experience.
4. Financial Management:Assist in managing restaurant finances, including monitoring revenue and expenses, and controlling costs to maximize profitability.
Process payments accurately and efficiently, handle cash transactions, and reconcile daily sales reports.
Collaborate with the Restaurant Manager to develop and implement strategies to drive sales and increase revenue.
Qualifications:
· Previous experience in a supervisory role within the hospitality industry, preferably in a restaurant or food service establishment.
· Strong leadership and management skills, with the ability to motivate and inspire a team.
· Excellent communication and interpersonal skills, with a customer-centric approach to service.
· Flexibility to work on weekends and public holidays, as well as evenings and late night shifts.
· Knowledge of food safety and sanitation regulations, with a commitment to upholding health and safety standards.
· Ability to multitask and thrive in a fast-paced environment, while maintaining attention to detail.
· Proficiency in restaurant management software and Microsoft Office applications.
We appreciate your interest in joining our team, and we look forward to reviewing your application. Please note that only shortlisted candidates will be contacted for further assessment.
EA License ID: 18C9520
EA Registration ID: R1765753
