JOB SUMMARY
This position is located at Navy Gateway Inns & Suites (NGIS) operation at Singapore Area Coordinator (SAC) under the Navy Exchange Command (NEXCOM). The purpose of this position is to manage daily operations of the front desk, reservations, and group reservation office for the lodging program.
QUALIFICATIONS REQUIRED
- Ensures security measures are maintained at all times.
- Ensures guest privacy is maintained at all times.
- Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provides information about local attractions. Provides assistance in handling customer complaints, involving management as necessary.
- Supervises all front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy.
- Trains, instructs, and supervises personnel assigned to the Front Desk both in a formal training setting and on-the-job training.
- Plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet workload demand.
- Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards.
- Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue.
- Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required.
- Acts as the resident expert regarding the Hotel's Property Management System (PMS), key card system and CORE inventory management system.
- Utilizes the PMS to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies the registration information, secures a credit card for incidental expenses and authorizes the credit card for room charges.
- Provides guests with their room key or card.
- Resolves administrative problems, routine operational issues, and complaints related to front desk operations. Provides recommended solutions and draft procedures for review and implementation to higher management.
- Oversees the front desk change fund and coordinates cash audits quarterly.
- Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat.
- Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run/print and interpret various reports from the PMS; such as Accounts Receivable reports, Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.
- Performs other duties as assigned.
QUALIFICATIONS
- Must possess a Diploma in Hospitality or related field.
- Requires three years of related work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to hospitality operations.
- Must be skilled in the use of a personal computer (MS Office Suites) and various software programs.
- Professional, policies/procedures, and supervisory practices in conducting day-to-day operations.
- Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English.
CONDITIONS OF EMPLOYMENT
- Satisfactorily complete all background checks to include Local Agency Check (LAC).
- This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
- This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
- Must be able to work night shift.
- The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.
- May be required to possess a valid driver’s license. Travel to other NGIS facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.
- The incumbent is required to obtain Navy Lodging Program (NLP) front desk certification within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.
OTHER INFORMATION
Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Participation in the Direct Deposit/Electronic Fund Transfer is required. Salary is commensurate with experience and/or education.
HOW YOU WILL BE EVALUATED
Using the qualifications of the positions, as predetermined Ranking and Rating Criteria of knowledge, skills, and abilities will be used for each application.
BENEFITS
Group benefits offered (medical, dental, hospital & surgical insurance, group term life & total permanent disability, group personal accident, specialists & laboratory, vaccination & health screening). Successful applicant is eligible to accrue leave under various leave programs, and eligible for a one-month annual wage supplement.
REQUIRED DOCUMENTS
- Resume
- Copy of Diploma certificate
- Diploma transcript(s) relevant to the position
HOW TO APPLY
Application is via MyCareersFuture (MCF) portal.
WHAT TO EXPECT NEXT
Please ensure that your application/resume contains all the information requested in the vacancy announcement. If your resume or application does not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job. Applications received after the closing date will not be considered.
