ROLE OVERVIEW
The Supervisor at Mandala Club oversees the daily operations and mainly works closely with the floor and the wine team to deliver exemplary service in line with the company’s philosophy.
KEY OBJECTIVES & DELIVERABLES
● Is highly guest oriented
● Works with and supports the senior management team to ensure the smooth running of the outlet
● Executes opening and closing procedures of the outlet
● Runs daily briefing, team allocation and oversees service delivery of the highest order
● Executes events in collaboration with S&E and Membership teams
● Works with the managers to assist in the planning and requisition of casual labour to support daily operations and key events
● Is in charge of the club’s sequence of service SOP and menu knowledge training for the team
● Supports the management team with administrative tasks related to stock inventory, ordering of operating supplies, and other back of the house tasks required to ensure smooth operations
● Assists the management team in the correct settlement of outstanding bills and as per the cashiering SOPs of the outlet
● Takes responsibility for the team’s welfare, as well as the grooming and uniforms standards
● Helps to ensure compliance with food and safety standards
THE RIGHT PERSON
- Has great passion for hospitality and delivering personalised experiences for the members and their guests
- Able to recognize members and their preferences and build professional relationships to enhance the long term business goals of the organization
- Has great attention to detail
- Is able to work in a fast paced environment
- Extremely disciplined and focused to achieve agreed targets within the given deadlines
- A troubleshooter; must be able to critically analyse and tackle problems and present viable solutions
- Have entrepreneurial spirit; must be able to deal with ambiguity and willing to take risks where required
- Able to communicate clearly at all levels within the organization
- Be open to new ideas and be adventurous while exercising practicality
- Driven by continuous improvement with a long term approach
- Motivated, professional, and high level of energy and work ethic
- Cares about the environment and practices sustainability
- Supports the careful use of resources in order to optimise the operating costs
THE RIGHT EXPERIENCE
- Diploma / Bachelors’ Degree
- 2-3 years’ working experience in the hospitality field or prior experience in the specific role
- Competent in computer applications like Microsoft Excel, Microsoft Powerpoint/Word for presentation
- Competent with the use of Google sheets/docs
- Meticulous and comfortable with numbers
Please send your detailed resumes to [email protected]
