The team provides IT support for employees and manages the IT Concierge across various primary locations. The proposed manpower will be required to operate on-site, and may need to make ad-hoc trips to other locations as part of work requirements. The scope of work for the team, but not limited to, is as follows:
Job Description:
- Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
- Manage processes and data to meet the quality service and customer satisfaction standards.
- Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
- Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
- Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
- Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
- Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
- Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
- Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.
Skills & experience needed:
- Singapore Citizen/Permanent Resident
- Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
- Strong service excellence mindset
- Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous
Other Information:
Location: Central & West (Has to be comfortable working at 3 different locations)
8-10 Weeks of lead time before starting work ---> Pre-Employment Administration
Salary: $2,600 - $3,000
Performance Bonus
14 Days Annual Leave
Duration: 5 years contract (Extendable)
Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)
