About the role:
- As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.
- Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
- You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each. Oversee the day-to-day operations of the service delivery team
- Ensure timely delivery of services and maintain high levels of customer satisfaction
- Manage the team's performance and provide guidance and support as needed
- Collaborate with other teams to ensure seamless integration of service delivery solutions
Your background:
- Service Delivery: Advanced proficiency in managing and optimizing service delivery processes.
- Business Operation Management: Expertise in overseeing and improving business operations.
- Operational Excellence: Knowledge of best practices to drive continuous improvement.
- Delivery Excellence: Proven ability to maintain high standards of service delivery.
- Performance Management: Experience in managing and enhancing team performance.
- Customer Satisfaction: Commitment to maintaining high levels of customer satisfaction.
- Team Leadership: Strong leadership skills to guide and support the team.
- Collaboration: Effective collaboration with other teams for seamless integration.
- Problem-Solving: Strong analytical skills to address and improve operational issues.
- Communication: Excellent communication skills for interaction with stakeholders.
- Adaptability: Flexibility to adapt to changing priorities and demands.
EA License Number : 11C4879
