Daily Task:
• Develop and implement Cisco Webex Contact Center solutions tailored to meet specific business requirements.
• Configure and customize contact center applications, ensuring seamless integration with existing systems.
• Collaborate with stakeholders to gather technical requirements and provide recommendations for system improvements.
• Create detailed technical documentation, including system configurations, processes, and procedures.
• The applicant will work with external clients to confirm and clarify requirements and design considerations.
• Own the technical solution design
• Provide technical consultancy
• Propose secure, reliable, and scalable designs that meet the BT product offering.
• Consultant to implementation.
• Drive Right-First-Time solutions and leads lessons learned
Expectation:
• Ability to meet the customers’ needs in line with the business requirements.
• Working with a cooperative and positive attitude in a group setting to achieve common goals.
• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended.
• Using all data and information available to analyse and understand a situation, with the aim of supporting decisions.
• Proven experience in delivering effective and engaging presentations to a variety of audiences.
• Taking the responsibility and taking care of the consequences of making a decision
• Strengths and abilities that help to oversee processes and guide people toward the achievement of goals
Good to Have
• Hands-on experience in design, implementation and troubleshooting of Contact Center solutions
• Experience Webex Contact Center based solutions
• Demonstrated ability to represent BT and drive technical discussions with senior personnel. Prior technical consulting experience is a plus.
• Language skills: excellent English both verbal and written
