As a Patient Service Associate in our Urgent Care Centre (UCC), you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.
Duties & Responsibilities
- Handle admission and discharge processes, which includes financial counselling, payment, monitoring of bed request status ensure proper registration of personal records of patients without compromising any data and safety breaches.
- Making internal and external appointments for patients as per ordered by doctors.
- Ensure UCC’s operational and procedural area readiness based on desired service standards.
- Provide basic financial counselling to patient and next-of-kin when requested.
- Attend to any patient and next-of-kin enquiries.
- Provide chaperone assistance to doctors/nurses and prepare consultation documents.
- Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
Requirements
- Minimum GCE “O” Levels qualification or equivalent.
- Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
- Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
- Able to multitask and work in a fast-paced environment.
- Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
- Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
- This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.
