Job Summary:
Assist with reception duties, registration, financial counseling, collection of payment and other administration duties.
Responsibilities:
Patient Care Management
- Greet and receive patients or visitors who present at reception counter
- Perform patient registration for both inpatient and outpatient by obtaining patient’s addresses, contact details, insurance, information and medical histories
- Update and verifying patient information at each visit and maintain confidentiality
- Answer phone call and enquires courteously and promptly
- Assist and direct patient and visitor to examination rooms
- Scheduling patient appointments and making reminder calls and SMSes
- Informing patients on delays and waiting time
- Provide financial counselling to patient and patient’s family
- Collect payment for services rendered
- Closure of daily accounts and cash deposit
- Maintain cleanliness and tidiness of counter and patient’s waiting areas
- To adhere to strict infection control measures and exercise standard precaution and good hand hygiene
- To advise both inpatients and outpatients on the necessary procedure preparation
- To assist in maintaining the general cleanliness and upkeep of the assigned work area within the imaging facility
- To assist in transferring patients to and from the imaging facility
Administrative Management
- Replenish patient’s brochures and office stationaries
- Perform clerical duties, filing work, data for statistics reporting
- Call for maintenance and repair work
- Assume additional duties directed by operation manager or supervisors.
- Report any errors timely to supervisor
Requirements:
- Minimum GCE ‘N’ Level
- Good communication and interpersonal skill
- Computer literacy
- Preferably has experience in health care setting
