- Act as the main customer contact for all temperature related services.
- Set-up customers and protocols based on the applicable temperature services on the quote
- Verify that all temperature services are correctly detailed on the quote.
- Coordinate with BD to update the quote with any scope changes.
- Review temperature excursion reports and perform Temperature excursion adjudications based on the agreed process between Almac and the customer
- Perform shipment tracking and temperature excursion compliance monitoring
- Perform site compliance monitoring and communicate updates to the customer / clinical sites
- Track all excursions relating to the lifecycle of a product on the manual tracker or using the software platform
- Communicate directly with customers / clinical sites to inform them of potential problems with their protocols and field their concerns relating to temperature surveillance
- Assist completion of Technical Queries and Quality Incident reports on issues relating to temperature services. Perform thorough investigations of temperature recordings versus transit history when required
- Monitor the temperature excursions recorded by Almac Clinical Services. Completing key performance indicator and root cause analysis reports for Almac and customers
- Support Business Development department to advise on Temperature Services
- Present updates on Temperature Surveillance offering to internal stakeholders
- Maximise efficiency through successful time management and the ability to prioritise daily activities independently
- Maintain folders in Livelink to a high standard to ensure full information regarding temperature services is available in the project file
- Complete departmental Key Performance Indicators (KPIs) for specific projects as required
- Ensure all internal and external customer contact is carried out with a high level of professionalism in order to develop and maintain good working relationships
- Receive and follow through on all queries ensuring a response is supplied in a timely manner
- Attend teleconferences and meetings with customer as required
- Perform all tasks within the necessary timeframe defined for each project
- Take minutes and generate agendas and action items for customer meetings and teleconferences
- Generate routine customer specific report
- Deal with customer complaints according to defined procedures and escalate to the Manager as appropriate
- Adhere to all SOPs and GMP requirements.
- Work to a high level of detail and accuracy on all GMP documentation.
Job Requirements
- Min NITEC in any course
- Experience in Project management will be highly advantageous
- Experience handling temperature sensitive shipping is required for the role
We regret that only shortlisted candidates will be contacted
Interested candidates please send your resume to [email protected]
Consultant: Tan Ming Hui, Michelle (Magdelene) (R21101623)
Recruit Express Pte Ltd (99C4599)
