Are you an experienced player within the Singapore hospitality landscape?
Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?
We are looking for people just like you!
QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.
Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore for 2024, we offer the following incentives to our staff -
· Market leading, competitive salary packages paid above industry rates
· Unrivalled opportunities for development and growth
· Training and coaching from leading names in global hospitality leadership
· A commitment to employees that work-life balance being paramount to a successfully performing team
We are looking for that ‘Top 1%’, the best of the best, the ‘Names’ in the Singapore hospitality scene. We want you to be front and centre standing tall and sharing your flair, wisdom and individuality to launch a completely new brand to the market.
You have been looking for that chance to take your already incredible career to even greater heights, we can give that to you!
QT Hotels & Resorts is part of EVT, one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic.
A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix?
The Scope:
The Director of Chaos assists the Front Office Manager in the operation and management of all Front Office to ensure quality standards and total guests’ satisfaction. This role efficiently streamlines guest experience the by providing exceptional service offerings at the frontline level.
Job Responsibilities:
§ To represent the face and style of the hotel to be able to offer an enticing, warm welcome to all guests entering the Hotel
§ To anticipate and exceed our guest’s expectations at all time
§ Reignite Unexpected and Unrequested – on a daily basis going above and beyond for our guests
§ You are into what is cool for now and connect with the emotive and social drivers of visual presence You have your own style going on that reflects the ‘inner you’ and love to ‘play the part’ and be part of the show
§ Recognizes and acknowledges our loyal guests & welcome new ones upon arrival
§ To stay abreast of current Melbourne trends, experiences and product knowledge to create a customized experience every time.
§ Present on shift impeccably groomed and looking your best at all times
§ Perform according to best practice and procedural operations of the hotel
§ Have a proactive mindset in order to achieve success
§ Communicate effectively and professionally with all staff & management regularly
§ Assist in monitoring the health, safety and security of all guests and staff
§ Offer efficient service to enable our guests to enter a world of design & architecture, art, fashion, food and beverage & entertainment
§ Predict, plan and resolve any mishaps our guests to ensure a 5 star experience provided
§ To literally “direct” the guest through the “chaos” of service offerings including; valet service, porterage requirements, concierge expertise and through to picking up a key at reception; to enter a world of design & architecture, art, fashion, food and beverage & entertainment
§ Aware of VIP guests and their preferences to ensure preparations are made
§ Anticipate and exceed our guest’s desires at all times, igniting a sense of surprise and delight combined with inquisitive theatrical customer interaction
§ To undertake any other duties as required by Management
Qualification:
· Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects
Experience:
· 2 to 3 years of Front Office experience in the hotel, preferably with experience in a managerial role
Key Competencies:
· Calm, efficient and organized
· Excellent personal presentation and communication skills
· A passion for delivering exceptional levels of Guest service
· Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
· Thorough organization and supervisory skills.
· Proficient in accomplishing tasks.
· Able to work under pressure and deal with stressful situations during busy periods.
· Conflict resolution skills.
· Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
· Ability to observe and detect signs of emergency situations
