Job Duties
- Deliver and ensure professionalism and smooth customer service experience is delivered at all times to the all stakeholders.
- Accountable for all correspondence matters (class scheduling, updates, announcements etc) with parents and students via various communication platform.
- Manage customer inquiries or complaints, resolving issues promptly and effectively to ensure customer satisfaction and retention.
- Provide administrative support to coaches, for example managing the assessment exercise of students with the tabulation, presentation and deliverance of the assessment reports to the all stakeholders.
- Maintain close communication with the coaching team to ensure accurate and update information is communicated and vice versa.
- Upkeep of students database records & manage class schedule in the CRM systems. Manage the inventory level for merchandise.
- Responsible for the issuance of all term invoices and merchandise sales
- Liaise with building management on any maintenance issues and facilities requests.
- Ensure that the overall presentation of Academy venue is in proper, clean and safe condition
- Support management to ensure smooth operations process and flow for all events (trainings, competitions etc)
- Provide inter-department assistance such as sales, marketing & finance to ensure alignment in customer service initiatives and address customer needs effectively.
- Execute ad-hoc duties as assigned by management.
Education
Minimum Diploma holder
Working Experience
At least 2 years of working experience in customer service area preferably in an academy environment.
Skills and Competencies
- Strong communication and writing skill.
- Good organizational and administrative skills.
- Customer oriented and passionate on delivering first-class service with the spirit of excellence.
- Excellent interpersonal skills with empathy and embrace diversity.
