Main Objectives
- Responsible for the Global BCO program in Region Asia.
- Responsible for customer performance and throughput in Region Asia.
- Define targets for selected accounts in the portfolio.
- Responsible for customer satisfaction/experience for selected accounts in the portfolio.
Responsibilities
- Communicates GIM’s vision and values with the team.
- Responsible for team budget, including headcount, travel and office workstations.
- Closely align with GIM HQ on global strategy and impact on regional level
- Ensure regional strategy for the three selected verticals (Automotive, Chemical and Retail) is established and lived.
- Monitor and drive customer performance and company objectives in line with company strategy.
- Overall responsible for the customer satisfaction for the selected customers in the portfolio.
- Support the team in formulating and agreeing on performance targets with customers to meet both customer expectations and company goals.
- Ensure opportunities are captured and effectively offered in line with company strategy.
- Ensure team targets are met.
- Assist in driving the customer dialogue in the region and build/expand relationship.
- Actively drive and support the team during the tender process and negotiations for Region Asia.
- Serve as a key escalation for our customers, Global Account Managers and other internal stakeholders in RAS.
- Attend customer QBR’s/negotiations, industry events and other meetings and forums as required. This may include travel both regionally and globally.
- Responsible for the team to deliver committed quality promises (part of 12 Quality promises) to customers.
- Understand our customer business model, pains/needs and requirements.
- Ensure team is using Sales Force as the main source of communication.
Requirements
- At least five years of relevant experience in Key/Global account management.
- Proven sales ability and negotiation experience.
- Proven leadership skills and track record of leading and motivating a team.
- Analytical with ability to identify market opportunities, good problem-solving and organizational skills.
- Ability to work under pressure and meet deadline.
- Experience with FIS, Qlik View CRM Salesforce and Case Management preferred.
- Proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook.
Success Criteria
- Good communication skills. Mandarin considered a benefit but not a requirement to communicate with Chinese stakeholders.
- Excellent interpersonal and analytical problem solving skills.
- Willing to take ownership of tasks and responsibility.
- Well organized with good time management skills.
- Ability to recognize and attend to multiple facets in issues and problems.
- Ability to makes sound decisions in ambiguous situations.
- Strong problem solving and organizational skills.
- Ability to come up with creative solutions to solve problems.
- Receptive and able to grasp new ideas and motivation for self-development
- Open-minded, resilient, and agile.
- Ability to take pressure.
- Positive mentality.
- High degree of self-motivation and self-reflection.
- Flexible in terms of travelling.
- Good presentation skills.
