Roles and Responsibilities
- Provide business support on OPUS
- Work with business stakeholders and regional counterparts on business processes, performance monitoring, reporting, improvement analysis, solutioning and governance
- Act as intermediary between business users and technical team to gather requirements, perform analysis, provide documentation, conduct user acceptance tests and user trainings
- Implement system enhancements, new regulations and/or processes
- Identify improvement opportunities and recommend process changes, oversee the implementation of revised processes and monitor the efficacy of updated processes
- Plan, organise, conduct CHORUS Service Design Workshops (SDWS) and perform post workshop reviews
- Evaluate & analyse data to solve problems or to identify insights
- Extract data for reports and visualisation
- Solicit and understand business requirements, analyse complex data sets using statistical methods to identify business trends and opportunities for improvement
Requirements
- Degree in relevant discipline
- Minimum 3 years container shipping experience, preferably in Business Process Management
- Knowledge in Booking, Export Doc, Import Doc, Manifests, Transshipment & Invoicing preferred (though training willbe provided)
- Experience in analysis tools and Looker /Looker Studio preferred
- Innovative and change-oriented; able to drive and influence change
- Able to work independently, think critically & maintain composed under high pressure
- Open to learn and apply new technologies and methodologies
- Highly organised and a good team player who can multi-task
- Excellent communication, presentation and interpersonal skills to interact with multi-cultural teams
- Able to deliver quality documentation and express viewpoints clearly (written and verbal)
- Willing to work outside Singapore working hours when required (e.g.: meetings and calls with Regional teams)
We regret that only shortlisted candidates will be notified. Thank you.
