Supervisor
- Salary: S$4,000
- Work duration: Immediate till end of Dec 2024 (Renewable depending on performance and project)
- Yearly Renewable Contract
- Working hours: 5 days across Mon - Sun, up 44 hrs/wk
- Work location: Clarke Quay / Novena area (work in office)
- Able to start work immediately or within 1 month notice period
Job Responsibilities:
- Lead a team of Customer Experience Officers to achieve KPI
- Respond to survey enquiries via inbound calls and emails
- Conduct survey interviews via outbound calls
- Reach out to the respondents to assist them to complete the survey
- Organize workflow and ensure that officers understand their duties and delegated tasks
- Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
- Provide fair, constructive, and timely feedback towards performance expectations and goals
- Manage escalated cases and maintain public relations including any complaints
- Provide assistance, guidance, and coaching support to officers to meet KPI
- Assess work performance of officers and identify areas that need improvement
- Monitor and provide project status report to manager
- Ensure officers understand the survey objectives
- Ensure officers compile, record, input survey returns and data accurately into the system
- Ensure officers conduct verification to ensure completeness and accuracy of data collected
- Ensure that the given KPI are being met based on the project timeline
Job Requirements:
- PROFICIENT in Microsoft Excel
- Minimum 2 years of relevant experience with proven record in supervisory role
Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)
