Our client is a reputable high end retailer dealing with Leather Goods, RTW & Home Lifestyle items. They urgently requires:
After Sales Services Supervisor - 19 months contract
Understand the full spectrum of aftersales processes and seek continuous improvements
Oversee client repairs, follow up and escalations
Diligently check all incoming repairs to ensure repair expectations are communicated and met
Expedite backorders and provide customers with accurate availability dates
Evaluate repairs and re-direct to the appropriate centre
Follow up on quotations between customers, craftsmen and Paris
Communicate with relevant departments to resolve issues, expedite orders and monitor shipments
Manage shipments from centralized warehouse to Paris and local suppliers
Manage shipments and documentations with logistics team
Support aftersales daily briefings
Analyze and evaluate the demand of aftersales services, to identify and implement solutions
Requirement:
- Min 5 years of after-sales or customer servicing experience in retail / any industry. Candidates from operations background with su[pervisory are welcome to apply.
- Strong communication & interpersonal skills
- Good Organisation skills and IT Savvy
Benefits includes 14 days annual leave, 2-month completion bonus & medical coverage
Working hours: Mon - Fri 9am to 6pm
Jessie Hoe Huey Miin
CEI R1103861
EA: 99C4599
