We are seeking a dynamic IT Customer Service Agent to join our client. The primary responsibilities of this role include answering customer messages, making posts on social media, and performing simple tasks to ensure smooth platform transactions. The ideal candidate will possess great communication skills and a keen understanding of social media to effectively engage with audience and handle customer inquiries.
Key Responsibilities:
- Respond promptly and professionally to customer messages through various channels (email, chat, social media).
- Create and schedule engaging posts on social media platforms to enhance customer engagement and brand visibility.
- Perform simple tasks to support smooth platform transactions, such as troubleshooting basic issues and solving them via a provided web interface.
- Monitor platform transactions to ensure they are completed successfully and address any issues that arise.
- Collaborate with technical teams to escalate and resolve more complex technical issues.
- Provide feedback and suggestions for process improvement to enhance the overall customer experience.
- Stay updated with company products, services, and policies to provide accurate information to customers.
Qualifications:
- High school diploma or equivalent; a degree or diploma in a related field is a plus.
- Proven experience in a customer service role, preferably with significant exposure to social media management.
- Basic technical/platform knowledge to attend customer enquiries.
- Great communication skills, both written and verbal, with the ability to interact effectively with customers.
- Proficiency with social media platforms and experience in creating and scheduling engaging content.
- Basic technical skills to perform simple tasks related to platform transactions.
- Great problem-solving skills and attention to detail.
- Excellent teamwork and collaboration skills, with a positive and proactive attitude.
