Location: Changi Business Park – With Pick up in Tanah Merah (Morning & Evening)/ If drive, free parking, Lunch shuttle also provided
Budget: $4500 max
Job Scope:
- Act as the main customer contact for all temperature related services.
- Set-up customers and protocols based on the applicable temperature services on the quote
- Verify that all temperature services are correctly detailed on the quote.
- Coordinate with BD to update the quote with any scope changes.
- Perform shipment tracking and temperature excursion compliance monitoring
- Perform site compliance monitoring and communicate updates to the customer / clinical sites
- Track all excursions relating to the lifecycle of a product on the manual tracker or using the software platform
- Communicate directly with customers / clinical sites to inform them of potential problems with their protocols and field their concerns relating to temperature surveillance
- Assist completion of Technical Queries and Quality Incident reports on issues relating to temperature services. Perform thorough investigations of temperature recordings versus transit history when required
- Support Business Development department to advise on Temperature Services
- Present updates on Temperature Surveillance offering to internal stakeholders
- Maximise efficiency through successful time management and the ability to prioritise daily activities independently
- Maintain folders in Livelink to a high standard to ensure full information regarding temperature services is available in the project file
- Complete departmental Key Performance Indicators (KPIs) for specific projects as required
- Ensure all internal and external customer contact is carried out with a high level of professionalism in order to develop and maintain good working relationships
- Receive and follow through on all queries ensuring a response is supplied in a timely manner
- Attend teleconferences and meetings with customer as required
- Perform all tasks within the necessary timeframe defined for each project
- Take minutes and generate agendas and action items for customer meetings and teleconferences
- Generate routine customer specific report
- Deal with customer complaints according to defined procedures and escalate to the Manager as appropriate
- Adhere to all SOPs and GMP requirements.
- Work to a high level of detail and accuracy on all GMP documentation.
How to Apply: send your resume and indicate role(s) you want to apply to: [email protected] or telegram @jocelynchan
Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820
