Job Duties:
• Research, design, and develop computer and network software or specialised utility programs.
• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
• Work with computer hardware engineers to integrate hardware and software systems and develop specifications and performance requirements.
Job Requirements:
• Must have experience supporting windows workstations, preferably in financial sector.
• Experience on technical solution troubleshoot workstations incidents
• In-depth working knowledge of the Windows environment with at least Windows administration experience, strong understanding of network concepts and Active Directory.
• Mind-set for innovation to improve end users experience.
• In-depth working knowledge of Altiris deployment tools, AppSense Sand Visual Basic, PowerShell scripting.
• Ability to communicate in a highly professional manner with users, internal, and external partners
• Customer service oriented, able to work in a dynamic and fast paced environment
• Excellent communication, interpersonal and troubleshooting skills
• Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
• Installing and configuring computer hardware PC/Laptops preferably HP/Dell exposure.
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction (Problem Management through Root cause analysis).
• Leading projects related to the Desktop support in Asia.
• Basic to proficient video conferencing software, support, and troubleshooting conference room equipment.
• Flexibility in working hours & Weekend/on-call required during emergencies or major incidents.
• French language proficiency is must.
Functional
General skills
Ability to prioritize effectively Critical
Ability to work autonomously Critical
Ability to work successfully in a team Critical
Effectiveness at decision making Critical
Adaptability to changing environments Essential
Technical (Mandatory)
Technical skills
Master of Workstation Essential
GPO - Customization Essential
Altiris Critical
PowerShell Essential
Monitoring & Security tools for Workstations Essential
Windows 10, 1909 and above Essential
Other Professional Skills and Mind-set
Management skills
Ability to deal with issues Critical
Manage escalated incidents Critical
Capacity to cooperate / work across discipline Critical
End users experience improvement Essential
Language skills
English Critical
French Critical
