- Manage good communications and develop the correct operation objectives.
- Ensuring all operations are carried out in an appropriate and effective manner.
- Improving operational management systems, processes, and best practices.
- Identification of issues that may affect sales/operations, delivery of services, and implementation of solutions to address issues.
- Take responsibility to ensure smooth operations to meet the needs of local and overseas offices, agents, customers, and vendors.
- Assist and support the smooth running of the day-to-day operations.
- Take charge of operations preparation as requested by the commercial team.
- Promptly inform the customer of shipment status and readiness of shipment.
- Coordinate with operations, commercial, and finance departments to meet operational requirements.
- Ensure timely resolution of any discrepancy in invoicing.
- Ensure prompt and effective resolution of customer complaints and escalate issues to immediate superior/management whenever required.
- Other ad-hoc duties as assigned by your superior.
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