Sales Operations and Channel Manager

Distributor/ Channel Management:

• Create the strategy and lead the execution of sales for all distributor led markets. This includes working closely to develop annual business forecasts and marketing plans and support the partners in the smooth execution of these plans
• Manage distribution partners in Hong Kong, Philippines, Thailand, Malaysia, Brunei. This includes day-to-day performance of existing partners, and developing strategies to improve their sales and revenue.
• Identify and onboard new channel partners for Indonesia, Vietnam and Cambodia
• Lead commercial contracts with potential channel partners to mitigate any risks and exposures
• Develop and identify market size and potential for the Guardant portfolio of tests in these markets
• Provide support and training to existing and new distribution partners

Sales Operations:

• Lead business analytics and support the Oncology Sales Lead for AMEA as well as the Vice President Commercial for AMEA to make strategic and tactical business decisions on a weekly, monthly and annual basis
• Create robust analytics for month-to-date, year-to-date as longitudinal analysis over the past 5-10 years of the business to understand

1. Sales trend and growth YoY as well as QoQ for each product and tumor type
2. Ordering data to inform prescriber trends and segmentation
3. Turn around time and other crucial operation metrics that are essential to ensure quality of service to the customers
4. Country vise split of sales, product and tumor type to help prioritise and allocate budgets to the right countries
5. Identify KPIs that help in improving business performance and in maximizing business impact
6. Make these recommendations to commercial and country heads to ensure that the strategy and action planning are data driven

• Maximize the use of visualization tools, such as Tableau, to develop dashboard while providing recommendations on reports’ optimization and automatization
• Lead SalesForce usage for the commercial team and help with the transition to Veeva for the Sales team for all sales related activities, analytics and other data sets
• Attend priority industry events and conferences to build relationships and promote the company
• Keep up with industry trends, regulations, and market dynamics; recommend improvements and enhancements to maintain a competitive edge
• In partnership with Management team, develop the go to market strategy for the given year across all markets as well as lead the long range plan for the commercial organization across AMEA
• Increase the efficiency and productivity of all sales representatives through monthly reports on sales calls versus prescriptions generated

Experience/ skills requirement:

• Language skills: proficiency in English, Mandarin, Japanese and other languages as the person will deal across the AMEA region
• Prior working experience in multinational corporation for healthcare or oncology preferred. Experience in the precision oncology diagnostics space an added advantage.
• Prior healthcare sales experience in a country within AMEA and account management with proven track records
• Analysis skills and strategic thinking with the ability to translate data into actionable insights; with hands-on usage of visualizing/presenting data (e.g. Power BI, etc.)
• IT skills in Excel, PowerPoint, Salesforce, and advanced analytics tools
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders
• Qualifications: Masters degree in Business or Science required