Job Description
- Ensure and validate the authenticity of complete studentship/membership-related data on Ecole at all times
- Customer Service Management -Face of the Academy office counter – Handling calls, inquiry emails and end-to-end customer service management
- Student management - Processing forms such as Breaks, withdrawals, DC, change of class, change of tutor, additional discipline, etc. with an aim to provide a pleasing experience to customers.
- Enquiry Management – Daily clearance of admin mailbox, documenting daily inquiries into Enquiry Management in Ecole.
- Daily reporting - Preparation and submission of end-of-the-day email and forms clearance report
- Grant Applications – Proactive tracking of suitable grants, writing successful grant applications, timely submission of grant applications, and liaising with government agencies regarding grant-related matters.
- Fundraising – With guidance from the management, work on the entire spectrum of the donor fundraising cycle - identification, qualification, cultivation, solicitation, and stewardship.
- Preparation of Reports - Preparation of monthly student/member headcount reports, inquiry management reports, and any other ad-hoc reports on need basis
- General announcements on student processes, Surveys and feedback
- Undertake need-based initiatives and projects as directed by the senior management
Job Requirements
- Proactive mind set
- Analytical, consistent, decision-making and management skills
- Prior Experience in Customer Service Management
- Prior Experience in writing successful grant applications and liaising with government agencies towards to grant related matters
- Prior Experience in fundraising
- Ability to organise and complete all the activities within a limited time duration
- Excellent written and verbal communication
- Quick turnaround time on response to calls, mails, enquiries, processing forms, reports and system updates
- Ability to look at the past events and plan accordingly to ensure smooth operations
