Customer Service Specialist
12-month contract
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Main Responsibilities:
- Proactively resolve order issues with customers and internal stakeholders to fulfil customers’ delivery requirements.
- Process customer purchase orders in accordance with established KPI and to meet sales terms & conditions.
- Ensure products included in quotations are legal for sale to customers.
- Ensure all orders fulfil regulatory requirements and documentations before processing and releasing for deliveries.
- Ensure sale prices are in accordance with our pricelist or businesses’ agreed prices.
- Liaise with customers regarding enquiries on their orders.
- Proactively reach out to customers on open orders which are due and push for deliveries.
- Proactively update customers on orders & delivery status.
- Liaise closely with Cash-On-Delivery customers for payments before processing orders.
- Work closely with other departments to resolve issues and drive efficiency
- Involve in projects involving departmental processes
Requirement:
- At least diploma qualification/Bachelor degree’s in any field
- Minimum 1 years of experience in order management and customer service
- Experience in SAP system
- Proficient in MS suites such as MS Excel
- Good communication skills
- Highly-organized
Reg no: R22104540
EA license no: 94C3609
